Privacy Policy

pikoca ("we", "us") is a company registered in Quebec, Canada. We respect your privacy and handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Contact information: when you contact us, we receive your name, email address and message.

Analytics: we may collect basic, aggregated website usage data (such as pages visited, browser type and approximate location) to understand how the site is used.

Advertising platform data: we access campaign data (such as performance metrics, spend and ad account information) from advertising platforms through their authorized APIs, with the account owner's permission.

We use information only to respond to inquiries, operate and improve our website, and manage and report on advertising campaigns internally. We do not use personal information for any purpose other than those described here without your consent.

Data obtained through third-party advertising platform APIs, such as TikTok for Business, is used solely to manage and report on our own advertising accounts and those we are authorized to manage. This data is not sold, rented or shared with third parties, and is not used for any purpose beyond campaign management and reporting.

We do not sell, rent or trade personal information to anyone.

We keep personal information only as long as needed for the purposes described, or as required by law. Contact inquiries are generally kept for no longer than 24 months. Advertising data is retained only as long as needed for reporting, then deleted or anonymized.

We use reasonable administrative, technical and physical safeguards to protect information, including access restricted to authorized personnel, secure encrypted connections and protected credentials for API access.

You have the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion, and to withdraw your consent. You may also file a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.

Our person in charge of the protection of personal information can be reached at contact@pikoca.com. We respond to requests within 30 days.

We may update this policy from time to time. The "last updated" date above shows when it was last revised.